Shermeta Law Group, PLLC
Customer Service/Collections Representative
Auburn Hills, Michigan•Full-time
About the Job
Auburn Hills based law firm is looking for a detail-oriented and self-motivated individual with excellent communication skills for a customer service/collector position.
Applicants will be required to place and receive collection telephone calls, evaluate accounts for legal action, skip trace and handle a wide variety of customer service call situations.
Applicant Requirements:
- Comfortable with PC based applications such as the Internet and an auto-dialer.
- Excellent communication, analytical, and organizational skills.
- Ability to maintain a professional tone during all call situations.
- Desire to work and excel in a team environment.
- Strong attention to detail.
- Excellent data entry skills.
- Excellent basic math skills.
- Goal oriented.
Job Requirements:
- Minimum experience preferred: 2+ years in Customer Service or collection type role.
- High school diploma or GED required.
We currently offer the following for this position:
- Competitive hourly wage.
- Bonus program.
Equal Employment Opportunity: Our firm is committed to equal employment opportunity.
Drug Testing/Background Checks: Prior to hire a background check and drug test is required.
Benefits:
The Firm offers a competitive benefits package to all eligible employees including paid time off. Additional benefit information, including eligibility, may be further discussed during the interview process.
Voluntary Benefits:
- Medical Insurance – Firm shares 51% of cost
- Dental insurance
- Vision Insurance
- Disability Insurance
- Voluntary Life Insurance
- Free access to fitness center located within the building.
Additional Employee Benefits:
- Free access to the on-premises state-of-the-art fitness center and fitness coach/coordinator.
- Peer nomination programs known as GEM (Going the Extra Mile).
- Periodic contests and events to show employee appreciation.
- Monthly “Gimme a Break” raffle. Monthly free 1/2 paid day off to a random employee.
- Shining Star Awards for doing an excellent job on a task.
- Above contest awards (if not stated) are store, amazon, restaurant gift cards or paid time off.
- Year end celebrations for staff with gift giveaways (most years).